Thank you for choosing Artcraft.pk for your traditional needs. We strive to provide you with high-quality products and excellent customer service. Please review our warranty and returns policy below:

Color and Size Assurance:
We take pride in the quality of our products. However, please note that colors may vary slightly due to different computer screen settings. Sizes listed are approximate and intended for display purposes only. Designs may also vary.

Shipping Charges:
If you received free or reduced shipping with your order, shipping charges will be deducted from the refund amount upon return.

Return Policy:

  • Our return policy lasts for seven days after your order. Unfortunately, we cannot offer refunds or exchanges after this period.
  • To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
  • We require a receipt or proof of purchase to process your return.
  • Please do not return your order without contacting us first.
  • Items returned after seven days of delivery will not be accepted unless due to our mistake.
  • Products damaged or missing components due to reasons other than our fault will not be eligible for return.

Contact Us for Returns:
If you wish to return your order, please contact our customer care team by phone at +923023747654 or by email at info@artcraft.pk Please provide a clear reason for the return.

Replacement Policy:
Replacement will be provided based on product availability. All returns are subject to inspection upon arrival at our warehouse.

Refund Process:

  • Upon receipt and review of your return, we will notify you via email or phone regarding the acceptance or rejection of your refund.
  • If approved, your refund will be processed and applied to your original payment method within ten days. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer.
  • Refunds for online payments will be reversed for the ordered product.
  • Refunds may take up to 20 working days to reflect in your account.

Exclusions:

  • Goods purchased during sales or promotions are not eligible for return or exchange unless defective.
  • Customized or personalized items cannot be returned unless faulty.

Late or Missing Refunds:
If you haven’t received your refund yet, please check your bank account. Contact us at info@artcraft.pk or call us at +923023747654 for assistance.

Items for Sale:
Sale items are non-refundable unless damaged or defective.

Exchanges:
Exchanges are only provided for faulty or damaged products. Please contact us within 48 hours of receiving your order for assistance.

Help for Customers:
For further assistance, please feel free to contact us in English at any time.

Thank you for your understanding and cooperation. We’re here to help with any questions or concerns you may have.